How do I cancel my subscription?

Steps to cancel your subscription and what happens to your emails.

Written By Manfred

Last updated About 1 month ago

You can cancel your Smart Emails subscription at any time through Shopify.

  1. Go to your Shopify Admin → Settings → Billing

  2. Find Smart Emails in your active subscriptions

  3. Click Cancel subscription

What happens after cancelling?

  • Your exported email templates stay active in Shopify — they do not disappear

  • Live changes (colors, text, translations) stop working

  • Your design data is preserved — you can re-subscribe anytime to restore everything

Note: If you just want to pause, you do not need to cancel. Your emails keep working even if you do not open the editor.