You can reach us in two ways:<ul><li>Chat — click the chat icon in the bottom right corner of the Smart Emails app. Our team typically responds within a few hours.</li><li>Email — write to <a href="mailto:info@saulstudio.app">info@saulstudio.app</a></li></ul><h3>To help us solve your issue faster, please include:</h3><ul><li>Your shop URL</li><li>Which template you are editing</li><li>A screenshot if possible</li><li>What you expected vs what happened</li></ul>

Reach our support team via live chat or email for help with any issue.

How do I contact support?

Feedback

Roadmap

Changelog

Manfred

Getting Started

A visual editor for all 53 Shopify notification emails — no coding required.

What is Smart Emails?

Overview of the editor layout: canvas, settings panels, sections, and live preview.

How does the editor work?

No coding needed — Smart Emails is fully visual and works with drag-and-drop.

Do I need coding knowledge?

Browse 30 preset variations and pick the perfect starting point for your emails.

How do I choose a design preset?

Step-by-step guide to installing Smart Emails from the Shopify App Store.

How do I install Smart Emails?

Which settings update immediately and which require a re-export to Shopify.

What changes go live instantly?

How to locate your notification email templates in Shopify Settings.

Where do I find my emails in Shopify?

Design customization — backgrounds, buttons, logo, typography

Customizing

Configure outer, inner, and footer backgrounds, borders, dividers, and containers.

Backgrounds & Styles

Style your email buttons: colors, border radius, padding, and hover effects.

Buttons

Upload your logo, set dimensions, alignment, and spacing.

Logo

Customize fonts, sizes, weights, and line heights for headings and body text.

Typography

Marketing sections — discounts, featured products, gift cards, and more

Marketing

Show active discount codes with details, conditions, and expiry dates.

Discounts

Highlight a specific product with image, price, and call-to-action button.

Featured Product

Promote gift cards with customizable messaging and visuals.

Gift Card

A colored announcement strip at the top of your emails for store-wide messages.

Message Banner

Display a grid of recommended products to drive additional sales.

Recommended Products

Encourage repeat purchases with a reorder section in your emails.

Reorder

Extra sections you can add to any email — discounts, products, banners, and more.

What are Marketing Sections?

Frequently asked questions and troubleshooting

Smart Emails is designed for transactional emails, not marketing campaigns.

Can I use Smart Emails for newsletters or marketing emails?

What happens to your emails if you uninstall the app.

Do I need to keep Smart Emails installed?

Why the email client rendering may differ from the editor preview.

Email Looks Different From Preview

How to restore Shopify's original notification templates at any time.

How do I go back to Shopify's default emails?

Send yourself a test email to preview your design before going live.

How do I send a test email?

Common reasons why edits don't appear and how to fix them.

Why are my changes not showing in emails?

Footer customization — legal notice, social links, and more

Footer

Add your imprint, company details, and legal information to the email footer.

How do I add my legal notice to the footer?

Configure footer layout, content blocks, colors, and typography.

How do I customize the footer?

Add social media icons linking to your profiles — Instagram, Facebook, X, and more.

Social Links

Multi-language emails, auto-translation, and date formats

Languages

Date and time formats adapt automatically based on the customer's language.

Can I set different date formats per language?

Add a new language to your emails in just a few clicks.

How do I add a language?

Override auto-translations with your own custom text per language.

How do I edit translations manually?

Automatic translation powered by DeepL for all text content in your emails.

How does auto-translation work?

Smart Emails supports 26 languages with automatic content switching.

What are multi-language emails?

How to export your email templates to Shopify

Exporting

How to export your finished email designs as HTML into Shopify notifications.

How do I export my emails to Shopify?

Pricing, plans, and subscription management

Billing

Steps to cancel your subscription and what happens to your emails.

How do I cancel my subscription?

Overview of available plans, features, and pricing.

Pricing & Plans

Contact

Legal

Our privacy policy and how we handle your data.

Privacy Policy

Terms and conditions for using Smart Emails.

Terms of Service

How can we help you?

Help Center

Improved

Fixed

Smart Emails

saulstudio

Planned

In Progress

Completed

High Priority

Low Priority

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